I read a lot of good reviews, and was hopeful , and I was not disappointed, this is a fabulous establishment , one big bonus is the excellent Customer Service,... read more Carey and Richard are the Owners , they are so approachable, friendly get stuck in, nothing is too much trouble, Richard is also the Chef and I tell you cooks amazingly. The food is good, wholesome and good size portions which I more than appreciated. I found other Staff really friendly as well especially Rachel who greeted as when we arrived. The Hotel is a little isolated but that is definitely an advantage, you can take a walk into Maldon, through beautiful Countryside passing rivers and locks which will take you around an hour or drive in ten minutes. The room was so cosy and the bed really comfortable. They have a Bar which is well stocked and reasonably priced. You can see the passion they have for their Hotel and their Guests, this was definitely felt with the other guests too. I see this Hotel as a Gem in Maldon and one definitely worth a visit.

  Been a loyal customer for a few years but really upset by how we were made to feel today. Loyalty means nothing and we were very hurt by the staff... read more and management treatment of us and my elderly mother today. Will not be going back. As soon as a bulk booking comes through loyalty goes out of the window. Felt very low today and this has made me worse .

  Warm welcome, home cooked meals and comfortable, clean rooms that are very well priced. Oh...., cold beer !

Highly recommended. Friendly staff that can't do enough for you. Fantastic... read more riverside location.

  Staff were friendly, welcoming and keen to deliver a first class service, nothing was too much trouble. The food was excellent, a pleasant time had by all. I highly recommend... read more and will definitely return in the near future.
Many thanks

  Took my older brother here for a simple lunch the first week of October 2020. Neither of us had ever visited here before. Managed to park at the rear of... read more the property and was initially impressed with the location by the canal to the mill and the fact that in better weather there are benches that could be used by the waters edge for a drink or a bite to eat. Approached the nearest door to the property which was open and appeared to have a sign on it. I went to read the sign to see if this was the preferred entry route from the car park in these Coronavirus aware times. The 'sign' on the door actually appeared as a blank white sheet of paper which I can only assume used to have some sort of notice or instruction on it prior to being bleach by the sun over many months or years. A gentleman appeared and gestured that we could enter by the door in question. I pointed out the blank sign and by this time we were on our way round to the front of the building towards the main entrance. There was another door which had a sign on it which included the words "do not enter" but there was now a lady present who tried to encourage us in through this door. I pointed out that it specifically said not to enter there and... Took my older brother here for a simple lunch the first week of October 2020. Neither of us had ever visited here before. Managed to park at the rear of the property and was initially impressed with the location by the canal to the mill and the fact that in better weather there are benches that could be used by the waters edge for a drink or a bite to eat. Approached the nearest door to the property which was open and appeared to have a sign on it. I went to read the sign to see if this was the preferred entry route from the car park in these Coronavirus aware times. The 'sign' on the door actually appeared as a blank white sheet of paper which I can only assume used to have some sort of notice or instruction on it prior to being bleach by the sun over many months or years. A gentleman appeared and gestured that we could enter by the door in question. I pointed out the blank sign and by this time we were on our way round to the front of the building towards the main entrance. There was another door which had a sign on it which included the words "do not enter" but there was now a lady present who tried to encourage us in through this door. I pointed out that it specifically said not to enter there and we continued to walk round to the main entrance, past a further door which is clearly permanently closed and finally we were in the building. Here we were quickly met by the lady we had seen momentarily on our way in and I asked if it was possible we could have lunch for two. She was very welcoming and pointed into the restaurant and said we could sit anywhere we wished. She was correct as there were no other customers there. At this point I realised that neither she or the gentleman that had spoken to us earlier were wearing face coverings of any kind. We sat down and shortly afterwards were presented with the menus. We were about to be asked for our contact details and as we were the lady apologised for 'the nonsense' and said 'and of course the virus doesn't even come out after 10 o'clock' to which I said I insist they have our details and enquired where their QR code was being displayed. The lady seemed surprised that I was keen to register but did then show me to a code on the wall which I then used. Most places I have been to recently would either already have a code available on the table or would bring a mobile version to you rather than expect their guests to be moving around the premises any more than they absolutely need to. We ordered two drinks and two main courses being bangers and mash, peas and gravy for my brother and chicken and ham pie, chips and peas for myself. The food took about 40 minutes to arrive during which I did check out the reviews on Tripadvisor which mentioned that the food could take some time but it would be fresh and good. When ours arrived, my brothers looked okay and he ate it. Mine didn't look too good. The pie was mainly a pile of broken pastry under which I found some very dry chicken and a few other pieces of filling. The chips were warm and soggy, like they had perhaps been heated up from frozen but on an oven that was not hot enough. My peas were fine. My brother finished his meal and I ate what I could. I was hungry and by now it was too late to get anything from another venue. I paid and we left. During our time in the building which I would estimate at about 75 minutes we saw three or four staff but no residents or other customers. At no time did we see anyone wearing any sort of face covering. I do not think this venue is taking the Coronavirus situation at all seriously, certainly not at lunchtime with non-resident diners. This alone would be enough to prevent me from returning while the pandemic persists but the attitude of the staff along with the very poor quality of a simple dish after such a long wait is really not something I ever wish to repeat. More

  The Mill House Hotel is a good hotel, clean and very convenient for me, as I work round the corner. The staff are absolutely lovely, the rooms are good and... read more the food is tasty. All at a really good price!
A real value for money! Thanks Richard and Carey!!

  Very friendly staff, beautifully scenic by the river. Great value for money and car parking. Mint chocolate chip ice cream and red stripe beer are a highlight. Would thoroughly recommend... read more for a great value experience.

  Just arrived home from a two night stay at this beautiful hotel. The bedroom was clean, comfortable and lovely. The food was delicious and the staff so friendly. The cheesecake... read more in particular is a must! I didn’t stop eating the whole stay and every dish served was so tasty. An absolute pleasure to stay here like a home from home.

  Found the staff to very friendly and welcoming I managed to call through they waited up until I come back to cook a dinner so I didn’t go hungry such... read more a amazing place to be the beds are Comfortable had a good sleep please book your self in here as they really do make you feel at home just without the fishes I will be coming back here this place it knocks spots of premier in

  I dont want to say its fantastic or give it 10 out of 10 or say the staff are fantastic, and the breakfast is amazing, as is the lunch and... read more evening menue, because if i do it will be difficult to get booked in. and im not going to say this is the best place to eat in maldon. and im not going to say that i love the mill house, WOW

  We visit regularly foods always tasty,hot and plentiful. Staff accomodating and pleasant lovely location and outside seating with swans is great too thankyou very much we will definitely be back... read more very soon

  Food was insane, well price and rooms were to amazing Clean and well maintained standard, staff were on top form couldn’t do more than enough for me thank you so... read more much for going above expectations! 100% be there again soon

  Service was top quality, plenty of choice for evening meals and breakfast with the option of a packed lunch. The rooms were clean and the beds were comfortable, very enjoyable... read more stay and good company. Pal

  Came here for a Sunday lunch and we got this, there was also some bloke screaming rather loudly in the dining room down his phone on what appeared to be... read more a live video of some sort talking about large w***ys! the chicken was raw in fact I think it still had a pulse.

Apart from the rather vocal baldy in the dining room the obvious British national party influence of the place, there is nothing to else to say. The "cook" needs sacking

  Had a great time. Lovely food, very helpful/friendly service and very reasonably priced. Location is absolutely lovely with the river and views-to top it off you can even use the... read more rowing boat for not charge! Would 100% recommend visiting.